Frequently Asked Questions
Answers to common questions
Everything you need to know before booking your first telehealth visit.
After you book, you'll receive a secure link to join your virtual visit by video from your phone, tablet, or computer. Your provider will review your concern, discuss a plan, and send any prescriptions to your preferred pharmacy when appropriate — all from the comfort of home.
Not yet. We're launching with cash-pay visits while insurance credentialing is in progress. Once credentialing is active, we'll share updates here. In the meantime, transparent cash pricing is listed in the Pricing section above.
Anchored Roots Healthcare provides 100% virtual care to patients located in Texas. You'll need to be physically present in Texas at the time of your visit.
We care for simple, non-emergency needs such as cold and flu symptoms, sinus concerns, UTI symptoms, rashes, medication refills, lab review, GLP-1 weight management, wellness and chronic follow-up, sexual health, and counseling. If your concern isn't a good telehealth fit, we'll help point you in the right direction.
Yes, when clinically appropriate your provider can send prescriptions to your pharmacy. Please note we do not prescribe controlled substances through telehealth.
Find a quiet, private space with a stable internet connection. Have a list of your current medications, your pharmacy information, and any recent lab results ready. Joining a few minutes early helps your visit start smoothly.
Absolutely. Your visits and health information are handled securely and confidentially, in line with applicable privacy standards. You can access your records anytime through the secure patient portal.
Still have questions?
We're happy to help you figure out if telehealth is the right fit for your needs.